Golden Bay Records

What Is Third Party Application Maintenance?

TMA or Third-Party Application Maintenance is the outsourcing of the maintenance of all or part of a company’s applications by using an external service provider. The latter must, therefore, take responsibility for the outsourcing of its customers ‘ applications, in particular, their availability and performance. The service provider must also adjust the applications according to the needs of the company with which it has signed a TMA. Many IT service providers in Buffalo, NY offer this service to their clients.

The original TMA

Originally, Third-Party Application Maintenance or TMA consisted of outsourcing the management of companies IS to an external service provider under a multi-year contract. As part of this contract, the company responsible for outsourcing, therefore, had to ensure that the software worked correctly while correcting the errors encountered by the users and by making regular updates.

This system already had the advantage of allowing the client company to benefit from functional and technical expertise that it is not always possible to find among internal employees within the CIO.

The problem with the old TMA is that it was only done under long-term contracts with high flat rates and, therefore, unsuitable for the volume of requests for intervention, which tended to decrease over time.

The new TMA and its advantages

The old TMA, offered at exorbitant prices and unsuited to business demand, has evolved today. Indeed, the services offered are now personalized, whether in terms of services, intervention framework, and budget.

TMA is, therefore, a service that has many advantages for companies that use it:

Better control of the budget

The new approach to TMA allows customers to buy and consume credits according to their needs. The offer can, therefore, be offered in the form of a prepaid package and what is not consumed can be carried over from one financial year to another. In other words, the price of the TMA varies according to the services rendered, which is advantageous as much for the company, which pays only for services that it requested as for the service provider who can invoice exactly each real intervention. 

In addition, in order to strengthen cost control, the current TMA can use the workflow functionalities so that any intervention that exceeds the usual times is subject to a quote so that the client can validate it before she is taken care of. 

Personalized services

One of the other advantages of Third-Party Application Maintenance is that it offers a wide choice of on-demand services allowing the customer to make his choice according to his maintenance needs. 

In practice, it is possible to choose between corrective TMA, evolving TMA, operational TMA, training, technical audits, operational audits, IT monitoring, etc.

In addition, in order to strengthen cost control, the current TMA can use the workflow functionalities so that any intervention that exceeds the usual times is subject to a quote so that the client can validate it before she is taken care of.